Privacy Policy

Effective Date: January 1, 2025

Last Updated: 10/10/2025

1. Introduction

VibeGate ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our event ticketing platform.

2. Information We Collect

2.1 Information You Provide

  • Name and email address
  • Payment information (processed securely by Stripe)
  • Event information (for organizers)
  • Communications with our support team

2.2 Information We Collect Automatically

  • IP address and device information
  • Browser type and version
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • To provide and improve our ticketing services
  • To process payments and deliver tickets
  • To communicate with you about your account and transactions
  • To send important updates and notifications
  • To analyze platform usage and improve user experience
  • To comply with legal obligations

4. Information Sharing

We only share your information in the following circumstances:

  • Stripe: Payment processing (subject to Stripe's privacy policy)
  • Supabase: Database hosting and user authentication
  • Resend: Email delivery services
  • Event Organizers: Customer information necessary for event access
  • Legal Requirements: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Your Rights

5.1 General Rights

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Objection: Object to processing of your personal data

5.2 GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

5.3 CCPA Rights (California Residents)

California residents have the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

6. Cookies and Tracking

We use the following types of cookies:

  • Essential Cookies: Required for basic platform functionality
  • Analytics Cookies: Help us understand how users interact with our platform
  • Functional Cookies: Remember your preferences and settings

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect platform functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer data is typically retained for 7 years after the last transaction for tax and legal compliance purposes.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at: